A maxim in business is "You can only manage what you measure" and it's true. Improving performance in anything involves setting a baseline, experimenting and refining the process, and then measuring the outcome to indicate success.
But with this truism comes a question - what should you measure?
Author Erik Frederick in American Laundry News points out the common measure in commercial laundry - pounds per productive hour - is useful but has significant limitations. While helpful in comparing current and past performance, it's not always clear using this single metric where improvement is coming from unless all the variables are controlled. Measuring can be a complicated business.
Laundry performance measuring systems of the past did not deliver information in real-time and there was a lag in reporting. In these situations managers did not have Monday's results until Tuesday, when it was more difficult to isolate the reasons why performance either improved or declined that day.
Systems today are delivering feedback in real-time but have little informational depth. For example, the system used by Frederick in Alabama relayed performance information to operators in the form of green light, yellow light, and red light. Green indicated above standard and red was a warning of being below standard. But how much above standard and how much below standard? The metric was not specific enough.
Frederick realized, after years of working in commercial laundry, that the best systems operated both in real-time and delivered specific metrics. In this fashion these systems performed more like a speedometer, showing precisely how much work was being done right now, rather than like a traffic light.
XConnect by Hydrofinity
We here at Hydrofinity agree with Frederick - measuring is key for commercial laundry success and reporting systems should deliver meaningful information to managers in real-time. That's why we designed our XConnect system to function like a speedometer and show laundry managers precisely how much savings in water, electricity, and detergent they are gaining (or would gain) by using Hydrofinity washers, all delivered in real-time.
Using XConnect, commercial laundry managers can see for themselves the cost savings of Hydrofinity washers, including reducing water use by up to 80%, heating by up to 50%, and detergent use by up to 50%. This cloud-based system allows managers to put a solid, quantifiable value on the savings experienced.
What laundry manager wouldn't want instant access to laundry operations' data at any time, day or night? It's these kind of questions that keep managers up at night. Using PULSE, a single glance puts your mind at ease. Don’t hesitate to contact us to get this level of insight into your commercial laundry operations today.